Privacy Policy

Last updated: 18 October 2026

This policy explains how Lee Maddins, trading as Maddins Jet Washing Services, uses personal information in connection with this website, enquiries and exterior cleaning services. It covers information received through our forms, by telephone or email, and when we arrange and carry out work.

Who is responsible for your information?

Lee Maddins is the data controller. This means Lee decides why and how your information is used for the Maddins business.

• Trading name: Maddins Jet Washing Services
• Privacy contact: info@maddinsjetwashing.co.uk
• Telephone: 07845 038552 or 01268 956695
• Postal address: Lee Maddins, 218 Nevendon Rd, Wickford, Essex SS12 0PU, United Kingdom

Please use these contact details for a privacy question, rights request or complaint.

Information we collect

• Enquiries and bookings: your name, phone number, email if provided, postcode, requested service, job description, access information and any company or site name you give us. We may need the full service address and further contact or billing details to arrange a visit, complete work or issue an invoice.
• Photos and correspondence: job photographs you choose to upload or send, messages, our replies, quote details and booking or service records. A photograph can include personal information, such as people, a vehicle registration or an identifiable property.
• Transaction and administration records: agreed work, invoices, payments, complaints and relevant accounting or insurance records. The website quote forms do not request payment card details.
• Basic technical information: information needed to deliver and protect the website, including IP address, browser/device details, request time and pages requested. Hosting and security logs may record this information.
• Website measurement information: when measurement scripts load, browser identifiers, visits, selected page or service, and website events such as quote-button use, phone-button use and a successfully submitted enquiry. Advertising measurement may also use campaign parameters and Google click identifiers. Our own stored landing-page information uses the page path, without its query string; referring information uses the referring website origin.
• Website interactions: page visits, button and link interactions, session information and enquiry events processed by our measurement services. The current configuration starts measurement when a page loads.

We normally receive enquiry information directly from you. A person arranging work for you may provide it, for example a property manager or someone booking for a household. Public reviews displayed on the site come from Google through Trustindex.

Please give only information needed for the job. Avoid sending sensitive personal information, passwords or payment card information. For uploaded photographs, avoid including people or other private details where possible and make sure you are entitled to share them.

How and why we use information

Under the UK GDPR, each use needs a lawful basis. We use the following bases, depending on the purpose and your relationship with us:

The name, phone number, postcode and service selection on a quote form help us respond and assess whether we can assist. Without the required information we may be unable to handle that online request. Email, job notes, company name and photographs are optional. You can also enquire by phone or email.

The form acknowledgement confirms you have seen this policy. Handling a requested quote is not dependent on consenting to advertising, analytics or promotional emails. You can object to processing based on legitimate interests; we will consider your circumstances and the applicable legal requirements.

Cookies, Google measurement and your choices

Google Analytics, advertising measurement and customer reviews start when a page loads. This configuration does not display a consent banner or wait for an opt-in. Continuing to browse is not consent: removing a banner does not remove any requirement to obtain permission for non-essential cookies under applicable law.

Google Analytics helps us understand visits and how people use our pages. It processes online identifiers and device, page and event information. These are not described as anonymous simply because we do not send your name. This website configuration disables Google signals and personalised advertising signals.

Google Ads can associate a campaign click with an enquiry or a call to a tracking number when the measurement script runs. Google may replace a displayed business number with a forwarding number for call measurement. Google processes information under the terms and privacy arrangements for its services. A click on a phone link can be measured; the site does not itself record the audio of telephone calls.

The website configuration does not automatically send quote-form names, email addresses, phone numbers or full postcodes to Google for enhanced conversions. Enquiry handling and advertising measurement are separate. Any future use of contact information for enhanced conversions or personalised advertising will need appropriate information and a separate, specific permission before that use starts.

Google Tag Manager is a tool for deploying tags, rather than a blanket permission to collect data. Only services and purposes described in this policy should be enabled. Adding a new provider or materially different purpose requires an updated notice and, where necessary, a new choice.

Our Cookie Policy describes the storage used, its duration and browser controls. There is no on-site cookie preference control in the current configuration. Browser blocking and privacy tools can restrict scripts and storage; these controls do not replace any permission the business is required to obtain.

Who may receive information?

Access is limited to people and providers who need information for the relevant purpose. These can include:

• Lee Maddins and people authorised to help with enquiries, administration or delivering your cleaning service.
• Website hosting, security, backup and technical support providers. Enquiries are stored in the WordPress enquiry database and sent by email to the business; uploaded job photos can be included in those records and emails.
• SMTP2GO, which provides the website’s outgoing email delivery service and processes message and delivery information for that purpose.
• ConvertAI.one, which supplies the website widget and visitor journey measurement. Where installed, its analytics and journey features can process page visits and interactions from page load. Information you enter into its chat or enquiry interface is also processed to handle that interaction. The site does not enable personalised suggestions through the journey integration.
• Google, for Analytics and Ads measurement and review content. Trustindex supplies the Google review widget. Following a link to Google or another provider takes you to a service governed by that provider’s own privacy information.
• Professional advisers, insurers, accountants, payment or banking providers, and authorities where necessary for business administration, legal requirements or a dispute.

We do not sell your personal information. Where a provider processes information on our instructions, appropriate processor terms and restrictions are required. Some providers act independently for parts of their services; their own notices explain those uses. See Google’s privacy information, SMTP2GO’s privacy information and the Trustindex privacy information.

Information processed outside the UK

Some technology providers, including Google and email services, operate internationally. Information may therefore be processed outside the United Kingdom. A service’s brand or website address does not by itself establish where your information is held.

Where we initiate a restricted transfer, we must use a valid UK transfer route. This may be UK adequacy regulations, including the UK Extension to the EU–US Data Privacy Framework only for an eligible, actively certified recipient and covered data, or approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum, with the necessary assessment and additional measures. We do not assume every supplier or US recipient qualifies for adequacy.

You can ask us which transfer arrangements apply to information we hold about you and how to obtain relevant information about safeguards, subject to necessary redactions.

How long information is kept

Retention depends on the purpose and type of record. We use the following criteria where a single period cannot be specified:

• Open enquiries and quotes: while needed to answer the enquiry, agree or decline work, and handle a reasonable follow-up. If a quote does not proceed, keeping the record needs a continuing, identifiable purpose; it should be deleted or anonymised once that purpose ends.
• Customer and job records: while needed to carry out the work, support the customer, resolve relevant complaints or warranty issues and establish or defend claims. A dispute or legal hold may require a relevant record to be kept longer.
• Invoices and accounting information: for the periods required by the tax and accounting rules applying to the business. Only records needed for those obligations should be retained on that basis.
• Uploaded photos and general correspondence: according to their enquiry or job purpose, rather than indefinitely simply because they were supplied. Public use of identifiable job photos requires a separate decision and suitable permission.
• Security and delivery logs: according to operational security, troubleshooting and provider delivery requirements; access is restricted and information should not be kept longer than justified.
• Browser storage: the periods in the Cookie Policy. Our campaign attribution expires after 90 days; expired local values are removed on the next visit. Google’s server-side retention is governed by the relevant account settings and service terms; a browser-cookie expiry is not a promise that every provider record is deleted at that time.

Copies may exist in email systems and backups as well as WordPress. Deleting one enquiry screen does not necessarily remove every copy immediately. Backup copies should expire through the applicable backup cycle, remain access-restricted, and be subject to relevant deletion requests if restored. You can contact us about retention of a particular record.

Security and automated decisions

We use access controls and appropriate technical and organisational measures to reduce unauthorised access, loss or misuse. Information should be available only to those who need it. No website or email system can guarantee absolute security, so please avoid sending unnecessary sensitive information.

We do not use this website to make solely automated decisions about you that have legal or similarly significant effects. Measurement can associate a browser or advertising click with an event; it does not determine whether you qualify for a cleaning quote. Enquiries and quotes are reviewed by the business.

Your data protection rights

Depending on the circumstances, you can ask for access to your personal information, correction of inaccurate information, deletion, restriction of use or a portable copy. You can object to processing based on legitimate interests and to direct marketing, and withdraw consent where we rely on it. These rights have legal conditions and exceptions: for example, information needed for an accounting obligation or a legal claim may need to be retained.

Contact Lee using the details above. Please explain your request and give enough information to help identify the relevant record. We may need proportionate identity checks to avoid disclosing information to the wrong person. Requests are normally free; we normally respond within one month, with any permitted extension or exception explained to you.

Browser controls can restrict future scripts and storage on that browser. To exercise a right over information already received, please contact us.

Complaints and policy changes

If you are concerned about our use of information, contact Lee by email, phone or post. Please include what happened and the outcome you seek. We will acknowledge a data protection complaint within 30 days, investigate without undue delay and explain the outcome, providing updates where needed.

You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. We encourage you to contact us first so we can try to resolve the issue; this does not remove your right to contact the ICO.

We may update this policy when our services, providers or legal requirements change. The date above identifies this version. Material changes affecting consent-based purposes will be brought to your attention and a fresh choice requested where required.